At AJRL Wellness Pvt. Ltd., customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy to understand how we handle returns and refunds.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- The product is returned unused, unopened, and in its original packaging.
- The request is made within [Insert Number] days of purchase.
- Proof of purchase, such as a receipt or invoice, is provided.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Opened or used products.
- Items purchased during sales, promotions, or clearance.
- Digital products or services once accessed or downloaded.
- Customized or personalized items.
3. Refund Process
To request a refund, please follow these steps:
- Contact our customer service team at [Insert Email Address] or [Insert Phone Number] to initiate the refund process.
- Provide details of your purchase and the reason for the return.
- Ship the product back to our designated address, ensuring it is securely packaged.
4. Shipping Costs
- Customers are responsible for covering the return shipping costs unless the product is defective or damaged upon delivery.
- If a refund is approved, original shipping charges may not be refunded.
5. Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us immediately at [Insert Email Address] or [Insert Phone Number] with photos of the damage.
- We will provide a replacement or a full refund at no additional cost.
6. Refund Timeline
Once your return is received and inspected, we will notify you of the status of your refund. If approved:
- Refunds will be processed within [Insert Number] business days.
- The amount will be credited to your original method of payment.
7. Contact Us
For further questions or assistance with your refund request, please contact:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
- Address: [Insert Company Address]